FEATURES

Smart Mobile Queuing

Skywa is a Customer Engagement Solution Helping Businesses Increase Profit by Increasing the Number of Customers They Can Serve in a Day While at the Same Time Dramatically Increasing Customer Satisfaction

customer service reviews
SKYWA IN ACTION!
woman checking calendar on computer

RESERVATIONS WITH REMINDER

  • Reservation capability is optional

  • Set up different services with different durations and different providers

  • Configurable Automated Reminders

  • Optional email booking confirmation with attachments (email and attachment can be different depending on service type)

  • Availability Calendar connected to one or more providers

  • Connect to Google Calendar

ONLINE BOOKING

  • Customers can book appointments or check in from the Skywa Consumer app.  This provides the most complete experience.

  • Self booking link that can be added to your website, emails, and social media

  • Customer Self booking can be disabled.

man booking appointment on mobile device
man waiting in virtual waiting room

VIRTUAL WAITING ROOM

  • When customers arrive they can check in from their phones outside of your facility

  • Allow them to wait comfortably close by until you are ready for them

  • Click “Call to Entrance” when you are ready for them to enter

  • Visibility to when customers will be late or available early

  • Communicate with customers via integrated chat while they are waiting. Exchange documents or text or video messages

CONTACTLESS CHECK-IN

  • Complete the entire check-in process remotely

  • Intake and Consent forms

  • Document and Image Exchange (e.g insurance cards, or identification)

  • Integrated check for asking questions

  • Process payment

contactless check-in
queue management icon

QUEUE MANAGEMENT

  • Allow customers to get in line from their phone

  • Provide wait time estimates

  • Intake forms, messaging, and document exchange while they are waiting

INTAKE & CONSENT FORMS

  • Simple point and click form creation

  • Can have multiple forms

  • Forms include optional Electronic Signature

  • Forms can be completed any time after booking

intake and consent forms
skywa solutions customer profile

CUSTOMER PROFILE

  • Standard customer profile with name, picture, address, email, phone, birthday, & notes

  • The unlimited addition of additional fields e.g. hobbies, spouse information, pictures, etc, likes and dislikes

CRM / NOTES / REMINDERS

  • Add & import customers / prospects

  • Capture  meeting/visit notes

  • Create follow-up reminders

  • Add documents or images

  • Capture all client interactions –  calls, emails, text

calendar message reminders
skywa solutions integrated messaging

INTEGRATED MESSAGING

  • Secure integrated messaging

  • Video messaging

  • Exchange documents/images

  • Does not expose your personal number

CLIENTELING

  • Capture personal information and preferences

  • Track purchase or interest in services/products purchased

  • Capture before and after pictures

  • Track all interactions and communication

  • Set up follow-up and service reminders

  • Automated reminders for birthdays, anniversaries, periodic outreach

clienteling icon
feedback forms

FEEDBACK FORMS & REVIEW REQUESTS

  • Capture direct feedback immediately after the visit

  • Feedback forms are completely customizable

  • Automated review requests for google, yelp, and other social media

DOCUMENT EXCHANGE

  • Send documents and images with instructions or results

  • Receive documents and images

  • View all documents exchanged over time

document exchange
email marketing

EMAIL & TEXT MARKETING

  • Send emails and SMS texts directly from your phone

  • Set periodic outreach reminders

  • Set automated emails or texts to a group of contacts

PAYMENTS

  • Integrated payments directly from customer to your business

  • Payment can be at booking, check-in, or after the appointment

  • Automated cancellation fees based on policy

mobile pay icon
integration icon

INTEGRATION

  • Google Suite – Store forms and documents

  • Google Calendar – Store appointments in google calendar

  • Video Conference Link – Include a video conference link for virtual meetings

  • Integrate with your existing appointment system e.g. EHR

DOWNLOAD SKYWA MANAGER AND SET UP YOUR BUSINESS IN MINUTES!
DELIGHTING YOUR CUSTOMERS!

At Skywa, we think waiting in lines or uncomfortable waiting rooms is archaic. It is not healthy and is a waste of one of our most valuable resources ‘time’. Technology has solved so many other challenges. Yet, businesses still lose money while forcing customers to wait to stand on dots or sit in crowded uncomfortable waiting rooms.

At Skywa, we are technologists bringing expertise in planning, scheduling, machine learning, and mobile technology to deliver an intelligent cloud customer engagement platform. The real power lies in our keep it simple design approach that allows you to set up Skywa and improve your business results in minutes with no training needed.

At Skywa, we are passionate about changing the way the world waits!

GET A VIDEO OR LIVE DEMO FOR SKYWA